Delivery to UK Mainland only.
Your order will be delivered by DHL. Delivery costs are £5.95. You will receive a notification when your order has been dispatched. You will also receive a 1 hour time slot on the day of delivery.
All food products are packed plastic-free in home compostable brown paper bags.
Our brown paper bags are either made from recycled materials or manufactured from strong kraft paper, for tear resistance, and sourced from sustainable forests.
Please note, some food items contain natural oils which may be absorbed by the paper bags. These food items will be double bagged to prevent natural oils seeping through onto other items, however, this may still occur.
Our white food labels can be recycled.
We use Enviro-boxes which are a sustainable and environmentally friendly solution, and are developed in conjunction with WRAP, the Waste and Resources Action Programme. The recycled content ranges from 60% to 90%. Materials used are 7% lighter, meaning lower transport costs and the process of manufacturing Enviro-box results in a 30% saving in CO2 emissions.
At times we may also reuse boxes that we receive goods in from our suppliers. Your goods will be cushioned with brown paper. Brown paper kraft tape, which is vegan & 100% recyclable, is used to seal boxes.
Please consider reusing the bags & boxes, recycling is great but reusing is even better!
If the item is faulty and you have proof of purchase, you are entitled to a full refund within 14 days of purchase.
If you purchased a product and changed your mind and wish to return the item, we can give you refund if the below criteria is met:
Refunds for change of mind aren’t accepted for food items or skin/body care products due to health & safety reasons.
Please note: Online return delivery charges will be at the cost of the customer and card charges may apply.
You can of course cancel your order, within a certain time frame, however please note card charges will apply.