Delivery Information

Delivery Locations

Delivery to UK Mainland only.


Estimated Delivery Times

  • Orders placed before 11am Monday to Thursday will be delivered the next working day.
  • Orders placed after 11am Monday to Thursday will be dispatched the next day & will be delivered the following working day.
  • Orders placed before 11am on Friday, will be delivered on the following Monday.
  • Orders placed after 11am on Friday, all day Saturday & all day Sunday will be delivered on the following Tuesday.

Delivery Courier & Charges

Your order will be delivered by DHL. Delivery costs are £5.50. You will receive a notification when your order has been dispatched. You will also receive a 1 hour time slot on the day of delivery.


Packaging

All food products are packed plastic-free in home compostable brown paper bags.

Our brown paper bags are either made from recycled materials or manufactured from strong kraft paper, for tear resistance, and sourced from sustainable forests.

Please note, some food items contain natural oils which may be absorbed by the paper bags. These food items will be double bagged to prevent natural oils seeping through onto other items, however, this may still occur.

Our white food labels can be recycled.

We use Enviro-boxes which are a sustainable and environmentally friendly solution, and are developed in conjunction with WRAP, the Waste and Resources Action Programme. The recycled content ranges from 60% to 90%. Materials used are 7% lighter, meaning lower transport costs and the process of manufacturing Enviro-box results in a 30% saving in CO2 emissions.

At times we may also reuse boxes that we receive goods in from our suppliers.​ Your goods will be cushioned with brown paper. Brown paper kraft tape, which is vegan & 100% recyclable, is used to seal boxes.

Please consider reusing the bags & boxes, recycling is great but reusing is even better!


Refund Policy

If the item is faulty and you have proof of purchase, you are entitled to a full refund within 14 days of purchase.


Change Of Mind

If you purchased a product and changed your mind and wish to return the item, we can give you full refund if the below criteria is met:

  • You have proof of purchase
  • You are returning the item within 14 days of purchase
  • Only reusables and hygiene products coming in packaging, unused and unopened can be refunded in full.

Refunds for change of mind aren’t accepted for food items or skin/body care products due to health & safety reasons.