We are here to help make zero waste shopping easy for you. We invite you to bring your own containers and shop in store, though don’t worry if you arrive empty handed; we do have brown paper bags you can use and plenty of jars and bottles available to buy. You can also shop plastic-free through our online shop, either collect in store or have your shopping delivered to your door. Simply fill up your cart, make payment and choose, ‘collect’ or ‘delivery’ and we’ll send you an email when your order is either ready to collect from the shop or when it’s dispatched for delivery. For more information regarding deliveries click here.
How it works in store
Start making small changes with our 30-day zero waste guide, and be the first to know about promotions and ideas to help save our planet, one refill at a time!
Keep me updated
To begin with, you'll weigh each empty container, whether it's a jar or a drawstring bag. Our free paper bags are the only containers you don't need to weigh first.
The scales will show you what to do on the screen, (or grab one of us to help you!). A barcode sticker will print out, and you'll place this on the bottom of your empty container. The barcode subtracts the weight of your container when you come to weigh it again once it's been filled.
This is the fun bit – now you're ready to refill! For optimum hygiene, our dispensers are designed to release food without the need to touch it. All you need to do is pull the lever down. You'll be able to control the amount you want easily; there's no minimum so you can take small amounts if you're following a recipe, for example. And don't worry about spillages; we sweep up fallen food and save it for the birds.
Next, you'll go back to the scales to weigh your filled containers. The screen will ask you to scan the barcode first to deduct the weight of your container.
A new label will print out with the product and price details. Our labels are sticky enough to stay on jars, yet easy to remove when you get home.
Take your labelled containers to the till to make payment. And that's it, you've stocked up on food, and you've saved more plastic from reaching our oceans!
While we operate a self-service store, we are always happy to help you find and weigh your goods. And if there's something else you'd love to see at The Refill Room, we have a clipboard at the checkout for you to let us know!
